Skillpipe Knowledge Base

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Reset Password

As soon as you have received a license key for your course, you can redeem it and add it to your bookshelf. Whether you have to redeem your first course or want to add additional books, the process will always be the same.

1. Open Main Menu and select Add Course.
2. Enter the license key and press Redeem License Key.
3. Click on Done to return to your bookshelf where the course should now be visible.

Create / Edit / Remove Course Categories

If you simply want to read your course from start to finish, there is nothing much to tell. Simply open the course, scroll through the contents and switch modules by using the controls at the bottom of the text.

Jumping to a Specific Position

If you quickly want to access a specific section inside your course you have multiple options to get there:

1. Table of Contents
   • Clicking on the section title will navigate you to the beginning of the section.
   • Expand and collapse section titles to navigate to sub-sections.
2. Bookmarks
   • Enter a bookmark title and press the add button to create a bookmark.
   • Clicking on the bookmark will bring you to the position inside the course where you created the bookmark.
3. Position
   • Enter the section and paragraph you want to go to.
   • Press the “Go” button and you will navigate directly to the desired position.

Video: Navigating your Course

You can customize the text display, to your personal preferences by changing the font size, the font type or the text margins. All settings will automatically be stored with your profile.

Video: Changing your Display Settings

Create Highlights and Notes

Skillpipe provides trainers and students with the option to create public notes which they can share with all their training center’s students. You can review these additional insights to the course contents and enrich your learning experience.

Make Public Notes Visible

1. Open the Notes panel.
2. Tick the checkboxes for Trainer and/ or Other notes.
3. The notes will become visible in your notes panel.
   • Green: your own notes
   • Cyan: trainer notes
   • Blue: other (student) notes
4. Public notes are also displayed as colored markers right beside the text.
   • The number indicates the number of public notes at this position
   • Cyan markers: contain at least one trainer note.
   • Blue markers: contain notes from other students.
5. A click on the marker opens the Notes panel only showing the notes at this position.

Video: Trainer & Other Public Notes

You can print a section of the course you are currently reading. Please follow the steps below to print the current section:

1. Navigate to the section which you want to print.
2. Open the Print panel.
3. Click the Print button.
4. The printer menu popup appears and you can make final adjustments to your print settings.

Print Restrictions:

• Each section needs to be printed separately.
• Your print copy will contain a watermark including your name and your email address.
• Be aware that copies are only authorized for personal use. Unauthorized copying and distribution of Courseware content is prohibited.

What does the offline feature in Skillpipe do?

Skillpipe allows you to download any course(s) from your bookshelf to access them without an active internet connection. This becomes handy when commuting or reviewing your content in areas with limited internet access. Offline support makes your Courseware available anytime and anywhere.

Hint: if you plan to access your Courseware offline, please make sure that you have downloaded it from your bookshelf before!

How can I download a course?

You can either download courses from your bookshelf or while you are reading the course.

Bookshelf:

1. Find the course you want to download on your bookshelf and click on the “Download” icon under the course cover to initiate the download process.
2. While the course is downloading, a loading animation is displayed.
3. When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

Reader:

1. If you are already inside the course you want to download, click on the “Download” icon next to the course title.
2. While the course is downloading, a loading animation is displayed.
3. When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

 

I have closed my browser window. How can I access my downloaded courses on Skillpipe without an internet connection?

If you downloaded a course, all relevant files have been stored in your browser cache and can still be accessed while offline. To access your courses while offline, please follow the steps the steps below:

1. Open the internet browser which you used when you downloaded your course(s).
2. Go to www.skillpipe.com and log in with your cached credentials.
3. The bookshelf will open in “offline mode,” showing you a list of all your courses.
   • All downloaded courses have the checkmark icon and a colored course cover.
   • All other titles will be greyed out and are inaccessible while being offline.
4. Click on a course cover for any downloaded course to access it.

I have limited internet bandwidth. What can I do to reduce my traffic?

Offline Mode:

Your best choice for maximum bandwidth reduction is to operate Skillpipe in “offline mode.” In this mode, you can only access any previously downloaded courses but have no data usage at all.

 

1. Download all designated courses.
2. Switch to “offline mode” by clicking the online/ offline toggle in the top navigation.
   • When the toggle shows “Offline” and is greyed out, you have successfully activated the “offline mode” to minimize your bandwidth usage.
3. Click on a course cover for any downloaded course to access it.

* Please be aware that certain features of the Skillpipe Reader are limited in “offline mode.” For further information on the functionality limitations, please check ” What functionalities are not available in offline mode?” below in this guide.

Online Mode (with download courses):

Your second option is to operate Skillpipe regularly in “online mode” but download the course before usage. Downloading your courses not only helps retain access while being offline but also reduces bandwidth usage. Thus, this operation mode will provide you with the best of both worlds: on the one hand, you retain the full Skillpipe functionality while reducing your data traffic.

1. Download all designated courses but stay in the default “online mode.”
2. To validate if you are accessing the course from its cached version, please check that:
   • the online/ offline toggle in the top navigation says “Online”
   • the downloaded checkmark appears in the top navigation inside the course
3. Click on a course cover for any downloaded course to access it.

How can I delete a downloaded course?

You can either delete downloaded course material on the bookshelf or from within the course.

Bookshelf:

1. Find the downloaded course you want to delete on the bookshelf.
2. Click on the “more” icon (three dots) under the course cover and select the “delete download” option from the menu. Alternatively, you can also click on the downloaded checkmark to trigger the deletion process
3. You have successfully removed the downloaded course material from your browser cache.

Reader:

1. Open the downloaded course material you want to delete.
2. Hover over the downloaded checkmark in the top navigation. It will change to “delete download” and a trashcan icon.
3. Click on the trashcan icon to delete the downloaded course material from the local storage of your device. The icon will say “Download” again when the file was successfully removed.
   

What functionalities are not available in offline mode?

Some of Skillpipe’s functionality requires an active internet connection to work. The following restrictions apply:

General:

• It is not possible to redeem a Skillpipe license
• The user profile settings and user passwords can not be altered
• Access to the FAQ and About this App page is restricted

Reader:

• The course search is disabled
• The creation of new highlights, notes, and bookmarks is disabled
• Access to downloadable materials from the additional files section is disabled
• Links to external sites will not work as long as no internet connection exists

Hint: Skillpipe will Skillpipe will disable access to the affected functionality by greying them out in your navigation bar. Highlights and notes behave slightly differently. You can still access all previously created notes from the navigation but will not be able to create new notes while offline.

Can I still access my previously generated notes while offline?

Yes. The course materials and all public and private highlights and notes are cached when you download a course. This means that you can still access any previously generated notes while offline. materials and all public and private highlights and notes are cached. This means that you can still access any previously generated notes while being offline.

Hint: As soon as you switch to “online mode” again, all highlights and notes are automatically updated. These updates are also cached for any downloaded course so that you always have the latest versions available when you are switching to offline mode.

Skillpipe now allows users to download any courseware titles from their bookshelf and access those without an active internet connection. For more information on how to use Skillpipe offline, go to the User Guide page.

After April 15, 2020, Skillpipe will no longer support Internet Explorer 11 or earlier versions of the browser. Users who access the Reader with the Internet Explorer will see a message that this web browser is no longer supported.

Skillpipe supports the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.