Skillpipe Knowledge Base

If you are new to Skillpipe we highly recommend to watch the following 4:20 minute introduction video. It provides a first overview about the Skillpipe Reader and will teach you the basic navigation concepts and functionalities.

• Registering and accessing Skillpipe (0:12)
• Redeeming new courses (0:25)
• Accessing and working with your courses (0:58)
• Create highlights and notes (2:03)
• Create printouts (3:28)

Registration

Reset Password

As soon as you have received a license key for your course, you can redeem it and add it to your bookshelf. Whether you have to redeem your first course or want to add additional books, the process will always be the same.

1. Open Main Menu and select Add Course.
2. Enter the license key and press Redeem License Key.
3. Click on Done to return to your bookshelf where the course should now be visible.

Create / Edit / Remove Course Categories

If you simply want to read your course from start to finish, there is nothing much to tell. Simply open the course, scroll through the contents and switch modules by using the controls at the bottom of the text.

Jumping to a Specific Position

If you quickly want to access a specific section inside your course you have multiple options to get there:

1. Table of Contents
   • Clicking on the section title will navigate you to the beginning of the section.
   • Expand and collapse section titles to navigate to sub-sections.
2. Bookmarks
   • Enter a bookmark title and press the add button to create a bookmark.
   • Clicking on the bookmark will bring you to the position inside the course where you created the bookmark.
3. Position
   • Enter the section and paragraph you want to go to.
   • Press the “Go” button and you will navigate directly to the desired position.

Videos for MOC On-Demand courses are available in multiple resolutions (180p, 270p, 360p, 540p, 720p, 1080p). By default, the video player is set to “auto” which means that the video quality will be automatically adjusted based on your available bandwidth.
Recommended video resolution settings:

• If you are not experiencing any problems with the default setting, we recommend leaving the video settings to “auto”.
• If you are experiencing a continuous up- and downgrade of the video quality, you can manually set a fixed resolution (for example 540p) to have a consistent video quality.
• If you are experiencing extended pre-buffering or video stutters, please consequently lower the resolution gradually until you have a smooth video delivery.

You can customize the text display, to your personal preferences by changing the font size, the font type or the text margins. All settings will automatically be stored with your profile.

Create Highlights and Notes

Skillpipe provides trainers and students with the option to create public notes which they can share with all their training center’s students. You can review these additional insights to the course contents and enrich your learning experience.

Make Public Notes Visible

1. Open the Notes panel.
2. Tick the checkboxes for Trainer and/ or Other notes.
3. The notes will become visible in your notes panel.
   • Yellow: your own notes
   • Green: trainer notes
   • Blue: other (student) notes
4. Public notes are also displayed as colored markers right beside the text.
   • The number indicates the number of public notes at this position
   • Green markers: contain at least one trainer note.
   • Blue markers: contain notes from other students.
5. A click on the marker opens the Notes panel only showing the notes at this position.

You can print a section of the course you are currently reading. Please follow the steps below to print the current section:

1. Navigate to the section which you want to print.
2. Open the Print panel.
3. Click the Print button.
4. The printer menu popup appears and you can make final adjustments to your print settings.

Print Restrictions:

• Each section needs to be printed separately.
• Your print copy will contain a watermark including your name and your email address.
• Be aware that copies are only authorized for personal use. Unauthorized copying and distribution of Courseware content is prohibited.

Introduction to the Management Dashboard (Video)

If you are new to the Management Dashboard we highly recommend to watch the following 8:12 minute introduction video. It provides a good overview about the Management Dashboard and explains its basic navigation concepts and functionalities.

• How to access the Management Dashboard (00:30)
• How to Distribute Licenses to your students (03:49)
• How licenses for bundles are managed (05:58)
• How to manage trainers associated with your organization (06:51)

After April 15, 2020, Skillpipe will no longer support Internet Explorer 11 or earlier versions of the browser. Users who access the Reader with the Internet Explorer will see a message that this web browser is no longer supported.

Skillpipe supports the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.

Access to the MOC On-Demand progress reports and course completion certificates will continue until December 28, 2020 (final retirement date).

After December 28, 2020, MOC On-Demand courses will be removed from your bookshelf. Access to previously earned courses completion certificates and progress reports will not be possible.

Please print your progress reports and certificates prior to the final retirement date (December 28, 2020), so you have copies of them in your records. Microsoft will not keep historical progress reports or certificate records after December 28, 2020.

Please delete the Skillpipe app from your iOS, Android or Windows device. Whether you are using a phone, tablet or PC, your destination is always www.skillpipe.com.

Get the details about the retirement of native apps and the legacy Windows Vista / 7 Reader here