Skillpipe Knowledge Base

Skillpipe Knowledge Base FAQ

For which systems is Skillpipe available?

We design Skillpipe to support the latest web browsers. We support the current versions of Chrome, Firefox, Safari, and Microsoft Edge.

Skillpipe for iPhone requires iOS 13 or later.

Can I access Skillpipe with my smartphone or tablet?

Yes, Skillpipe is mobile optimized. Mobile browsers on Android and iOS 13 devices support all available Skillpipe features.

Known issue: Firefox on Android devices currently does not support the creation of highlights and notes in the content. If you have an Android device, please use Chrome or Microsoft Edge to access Skillpipe.

I did not receive a password reset link. What can I do?

The emails for resetting the password are sent with the email address noreply@skillpipe.com.

Check the spam (junk mail) folder of your email account. If the email was delivered to your spam folder, please open the mail and mark it as safe sender.
Send an email (email can be empty) to noreply@skillpipe.com. Depending on the spam filter used, this email address will then automatically be activated for future emails. Afterwards, please request a password reset in Skillpipe again.
Create a new contact in your mail program with the e-mail address noreply@skillpipe.com. This way your mail program should not filter out e-mails from Skillpipe in the future. Afterwards, please request a password reset in Skillpipe again.
Add the email address noreply@skillpipe.com on the white list of your spam filter, which contains the trusted senders. If you cannot do this yourself, please ask your IT support. Afterwards, please request a password reset in Skillpipe again.

I did not receive a Skillpipe license key to add a course to my bookshelf. What can I do?

The emails with the Skillpipe license key are sent with the email address noreply@skillpipe.com. Check the spam (junk mail) folder of your email account. If the email was delivered to your spam folder, please open the mail and mark it as safe sender.

If you cannot find the email in your spam folder, please contact your Training Center to receive the license key. To receive emails from noreply@skillpipe.com in the future, please follow the advice below:

Send an email (email can be empty) to noreply@skillpipe.com. Depending on the spam filter used, this email address will then automatically be activated for future emails.
Create a new contact in your mail program with the e-mail address noreply@skillpipe.com. This way your mail program should not filter out e-mails from Skillpipe in the future.
Add the email address noreply@skillpipe.com on the white list of your spam filter, which contains the trusted senders. If you cannot do this yourself, please ask your IT support.

I cannot accept the EULA in my Chrome browser. What can I do?

Please update Chrome to the latest version. After that, you will be able to click on the “Accept” button on the EULA page to access the course.

We design Skillpipe to support the latest web browser versions.

How can I change my Skillpipe email address?

You cannot change the email address with which you registered for Skillpipe. However, we can create a new Skillpipe account for you and transfer all redeemed courses to this new account. Please note that your highlights, notes and bookmarks cannot be transferred to this new account.

If you want us to transfer all courses to a new account, your Training Center can forward your request accordingly.

Who can I contact if I have questions concerning Skillpipe?

If you have any questions or feedback concerning Skillpipe, please contact your Training Center. They will forward your request accordingly:

Courseware Marketplace Products: https://shop.courseware-marketplace.com/en-US/Content/Contact
Skillpipe Marketplace Products: https://arvato.courseware-marketplace.com/en-US/Content/Contact

To facilitate the process, please download and fill out this template.

What is Skillpipe's accessibility status?

Skillpipe has successfully been reviewed for accessibility WCAG 2.1 AA / Section 508 by a third party certified as a trusted tester.

Users can efficiently navigate through the application using familiar keyboard commands and assistive screen reader technology. A contrast ratio of at least 4.5:1 between text and backgrounds is guaranteed for the entire application.

How can I download a course?

You can either download courses from your bookshelf or while you are reading the course.

Bookshelf:

Find the course you want to download on your bookshelf and click on the “Download” icon under the course cover to initiate the download process.
While the course is downloading, a loading animation is displayed.
When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

Reader:

If you are already inside the course you want to download, click on the “Download” icon next to the course title.
While the course is downloading, a loading animation is displayed.
When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

How can I delete a downloaded course?

You can either delete downloaded course material on the bookshelf or from within the course.

Bookshelf:

Find the downloaded course you want to delete on the bookshelf.
Click on the “more” icon (three dots) under the course cover and select the “delete download” option from the menu. Alternatively, you can also click on the downloaded checkmark to trigger the deletion process
You have successfully removed the downloaded course material from your browser cache.

Reader:

Open the downloaded course material you want to delete.
Hover over the downloaded checkmark in the top navigation. It will change to “delete download” and a trashcan icon.
Click on the trashcan icon to delete the downloaded course material from the local storage of your device. The icon will say “Download” again when the file was successfully removed.

What functionalities are not available in offline mode?

Some of Skillpipe’s functionality requires an active internet connection to work. The following restrictions apply:

General:

It is not possible to redeem a Skillpipe license
The user profile settings and user passwords can not be altered
Access to the FAQ and About this App page is restricted

Reader:

The course search is disabled
The creation of new highlights, notes, and bookmarks is disabled
Access to downloadable materials from the additional files section is disabled
Links to external sites will not work as long as no internet connection exists

Hint: Skillpipe will disable access to the affected functionality by greying them out in your navigation bar. Highlights and notes behave slightly differently. You can still access all previously created notes from the navigation but will not be able to create new notes while being offline.

Skillpipe Knowledge Base User Guide

If you are new to Skillpipe we highly recommend to watch the following introduction video. It helps you to have an easier time finding your way around and make good use of the features available.

Registration / Login / Reset Password

Registration

Before you can access your digital courseware, you first need to create a Skillpipe account. Please follow the steps below to complete your registration:

Open the Main Menu and access the Registration page.
Please fill in all required information, accept the legal terms and press the Register button.
Return to the Login screen, enter your credentials and press the Sign In button.

Sequence of a registration

If you already have a user account with Skillpipe, navigate to the Login screen, enter your credentials and press the Sign In button to access your bookshelf.

Reset Password

In case you have forgotten your password you can set a new one by following the steps below:

Open the Main Menu and Access the Reset Password Page.
Enter the email address you are registered with and press the Reset Password button.
Check your inbox and click on the Set New Password button in the email.
Enter your new password and press the Save button.

Sequence of resetting the password

New Courses

As soon as you have received a license key for your course, you can redeem it and add it to your bookshelf. Whether you have to redeem your first course or want to add additional books, the process will always be the same.

Open Main Menu and select Add Course.
Enter the license key and press Redeem License Key.
Click on Done to return to your bookshelf where the course should now be visible.

Sequence of adding a book to the bookshelf

Bookshelf Organization

Create / Edit / Remove Course Categories

By default all courses you have redeemed, will be listed in your bookshelf in the Unassigned Courses category. If you have many courses, we recommend to assign your courses into categories which you can setup and define as you like.

Create a new course category
- Open Category Menu and click on Add category.
- Enter title and confirm the creation by pressing the Checkmark icon.
Edit an existing categories
- Open Category Menu and click on the Edit icon.
- Edit the category title directly in the textbox and confirm you action by pressing the Checkmark icon.
Delete an existing category
- Open Category Menu and click on the Trash Can icon.
- Confirm your action by pressing the Checkmark icon.
- Note: all courses which were assigned to the deleted category will be shifted back into the Unassigned Courses category.

Move Courses to Categories

Once you have created your course categories, you need to add courses to them.

Click on the + icon next to the select category.
Select all courses which you wish to add to the category by clicking on their cover.
When you are done click on the Move button.
Select All Courses in the category menu to see the full bookshelf again.

Remove Courses from Categories

Removing courses puts them back into the Unassigned Courses category.

Click on the – icon next to the select category.
Select all courses which you wish to remove from the category by clicking on their cover.
When you are done, click on the Remove button.
Select All Courses in the category menu to see the full bookshelf again.

How can I quickly find the course I have last accessed?

Skillpipe provides two ways of finding the course you have last accessed.

Access the last course read via the Main Menu
- Open the main menu and click on Current Course .
- The course you have last accessed will open and you will resume at the position where you last left the course.

Current Course menu entry

Currently Reading Flag
- There is also a flag Currently Reading on the course you have last accessed.
- Clicking on the course cover will open the course you have last accessed and you will resume at the position where you last left the course.

Currently-Reading flag in the bookshelf

List and Cover View

Skillpipe provides two views for your bookshelf:

The Cover View
The List View

To switch the view, please click on the view icon at the bottom left of your bookshelf.

List-View in the bookshelf in comparison to the Cover-View

Course Navigation

If you simply want to read your course from start to finish, there is nothing much to tell. Simply open the course, scroll through the contents and switch modules by using the controls at the bottom of the text.

Jumping to a Specific Position

If you quickly want to access a specific section inside your course you have multiple options to get there:

Table of Contents
- Clicking on the section title will navigate you to the beginning of the section.
- Expand and collapse section titles to navigate to sub-sections.
Bookmarks
- Enter a bookmark title and press the add button to create a bookmark.
- Clicking on the bookmark will bring you to the position inside the course where you created the bookmark.
Position
- Enter the section and paragraph you want to go to.
- Press the “Go” button and you will navigate directly to the desired position.

Display Settings

You can customize the text display, to your personal preferences by changing the font size, the font type or the text margins. All settings will automatically be stored with your profile.

Highlights and Notes

Create Highlights and Notes

You have the option to create a highlight or a note for a text passage, just like you would in a physical textbook. Please refer to the sections below to learn more about text highlights and notes.
Create Highlights:

Mark a text passage and choose Highlight from the popup menu.
The text passaged is highlighted in yellow.

Create Notes:

Mark a text passage and choose Note from the popup menu.
Enter a note text with up to 50.000 characters.
Chose a privacy setting for your note.
- Private: the note is only visible to you
- Public: the note will be shared with all students of your training center
Click Save to create your note.
- The text passage is highlighted in green.
- A new entry in your notes list is created.

Edit Highlights and Notes

Click on the Highlight or Note you wish to edit.
Change the text or privacy settings and press Save.

Delete Highlights and Notes

To delete a highlight or a note you have two possible options.

Delete it from the notes panel
- Open the notes panel and hover over the entry you wish to delete.
- Click on the Trash Can icon besides the entry to delete it.
Delete if from the text
- Navigate to the highlight or note you wish to delete.
- Click on it to open the notes popup.
- Click on the Trash Can icon to delete it.

Trainer and Public Notes

Skillpipe provides trainers and students with the option to create public notes which they can share with all their training center’s students. You can review these additional insights to the course contents and enrich your learning experience.

Make Public Notes Visible

Open the Notes panel.
Tick the checkboxes for Trainer and/ or Other notes.
The notes will become visible in your notes panel.
- Green: your own notes
- Cyan: trainer notes
- Blue: other (student) notes
Public notes are also displayed as colored markers right beside the text.
- The number indicates the number of public notes at this position
- Cyan markers: contain at least one trainer note.
- Blue markers: contain notes from other students.
A click on the marker opens the Notes panel only showing the notes at this position.

You can print a section of the course you are currently reading. Please follow the steps below to print the current section:

Navigate to the section which you want to print.
Open the Print panel.
Click the Print button.
The printer menu popup appears and you can make final adjustments to your print settings.

Print Restrictions:

Each section needs to be printed separately.
Your print copy will contain a watermark including your name and your email address.
Be aware that copies are only authorized for personal use. Unauthorized copying and distribution of Courseware content is prohibited.

Management Dashboard – License Distribution

Introduction to the Management Dashboard (Video)

If you are new to the Management Dashboard we highly recommend to watch the following 8:12 minute introduction video. It provides a good overview about the Management Dashboard and explains its basic navigation concepts and functionalities.

How to access the Management Dashboard (00:30)
How to Distribute Licenses to your students (03:49)
How licenses for bundles are managed (05:58)
How to manage trainers associated with your organization (06:51)

Offline mode

What does the offline feature in Skillpipe do?

Skillpipe allows you to download any course(s) from your bookshelf to access them without an active internet connection. This becomes handy when commuting or reviewing your content in areas with limited internet access. Offline support makes your Courseware available anytime and anywhere.

Hint: if you plan to access your Courseware offline, please make sure that you have downloaded it from your bookshelf before!

How can I download a course?

You can either download courses from your bookshelf or while you are reading the course.

Bookshelf:

Find the course you want to download on your bookshelf and click on the “Download” icon under the course cover to initiate the download process.
While the course is downloading, a loading animation is displayed.
When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

Reader:

If you are already inside the course you want to download, click on the “Download” icon next to the course title.
While the course is downloading, a loading animation is displayed.
When you have successfully downloaded the course, the download icon changes to a checkmark. The course is now available for offline access.

I have closed my browser window. How can I access my downloaded courses on Skillpipe without an internet connection?

If you downloaded a course, all relevant files have been stored in your browser cache and can still be accessed while being offline. To access your courses while being offline, please follow the steps below:

Open the internet browser which you used when you downloaded your course(s).
Go to www.skillpipe.com and log in with your cached credentials.
The bookshelf will open in “offline mode,” showing you a list of all your courses.
- All downloaded courses have the checkmark icon and a colored course cover.
- All other titles will be greyed out and are inaccessible while being offline.
Click on a course cover for any downloaded course to access it.

I have limited internet bandwidth. What can I do to reduce my traffic?

Offline Mode:

Your best choice for maximum bandwidth reduction is to operate Skillpipe in “offline mode.” In this mode, you can only access any previously downloaded courses but have no data usage at all.

Download all designated courses.
Switch to “offline mode” by clicking the online/ offline toggle in the top navigation.
- When the toggle shows “Offline” and is greyed out, you have successfully activated the “offline mode” to minimize your bandwidth usage.
Click on a course cover for any downloaded course to access it.

* Please be aware that certain features of the Skillpipe Reader are limited in “offline mode.” For further information on the functionality limitations, please check ” What functionalities are not available in offline mode?” below in this guide.

Online Mode (with download courses):

Your second option is to operate Skillpipe regularly in “online mode” but downloading the course before usage. Downloading your courses not only helps retaining access while being offline but also reduces bandwidth usage. Thus, this operation mode will provide you with the best of both worlds: on the one hand, you retain the full Skillpipe functionality while reducing your data traffic.

Download all designated courses but stay in the default “online mode.”
To validate if you are accessing the course from its cached version, please check that:
- the online/ offline toggle in the top navigation says “Online”
- the downloaded checkmark appears in the top navigation inside the course
Click on a course cover for any downloaded course to access it.

How can I delete a downloaded course?

You can either delete downloaded course material on the bookshelf or from within the course.

Bookshelf:

Find the downloaded course you want to delete on the bookshelf.
Click on the “more” icon (three dots) under the course cover and select the “delete download” option from the menu. Alternatively, you can also click on the downloaded checkmark to trigger the deletion process
You have successfully removed the downloaded course material from your browser cache.

Reader:

Open the downloaded course material you want to delete.
Hover over the downloaded checkmark in the top navigation. It will change to “delete download” and a trashcan icon.
Click on the trashcan icon to delete the downloaded course material from the local storage of your device. The icon will say “Download” again when the file was successfully removed.

What functionalities are not available in offline mode?

Some of Skillpipe’s functionality requires an active internet connection to work. The following restrictions apply:

General:

It is not possible to redeem a Skillpipe license
The user profile settings and user passwords can not be altered
Access to the FAQ and About this App page is restricted

Reader:

The course search is disabled
The creation of new highlights, notes, and bookmarks is disabled
Access to downloadable materials from the additional files section is disabled
Links to external sites will not work as long as no internet connection exists

Can I still access my previously generated notes while being offline?

Yes. When you download a course, the course materials and all public and private highlights and notes are cached. This means that you can still access any previously generated notes while being offline.

Hint: As soon as you switch to “online mode” again, all highlights and notes are automatically updated. These updates are also cached for any downloaded course so that you always have the latest versions available when you are switching to offline mode.

Skillpipe Knowledge Base News

We can proudly announce that enhanced offline support is available as of July 27th 2021.

Skillpipe now allows users to download any courseware titles from their bookshelf and access those without an active internet connection. For more information on how to use Skillpipe offline, go to the User Guide page.

Support ending for Internet Explorer as of April 2020

After April 15, 2020, Skillpipe will no longer support Internet Explorer 11 or earlier versions of the browser. Users who access the Reader with the Internet Explorer will see a message that this web browser is no longer supported.

Skillpipe supports the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.

MOC On-Demand offering is retiring – Can I still access my progress reports and course completion certificates?

Access to the MOC On-Demand progress reports and course completion certificates will continue until December 28, 2020 (final retirement date).

After December 28, 2020, MOC On-Demand courses will be removed from your bookshelf. Access to previously earned courses completion certificates and progress reports will not be possible.

Please print your progress reports and certificates prior to the final retirement date (December 28, 2020), so you have copies of them in your records. Microsoft will not keep historical progress reports or certificate records after December 28, 2020.

Support for the offline apps has ended

Please delete the Skillpipe app from your iOS, Android or Windows device. Whether you are using a phone, tablet or PC, your destination is always www.skillpipe.com.

Get the details about the retirement of native apps and the legacy Windows Vista / 7 Reader here