Last updated: December 2012
Microsoft is committed to protecting your privacy. This privacy statement applies to the data collected by or referred to Microsoft on Arvato’s Courseware Marketplace website (the “Site”) Arvato’s privacy statement located here also applies to the data collected through the Site.
Collection of Your Information
We may collect information about your activities on the Site. For example, we may collect information about the products you purchased, your transactions on the Site and your other activities on the Site. Some of the information is obtained by observing how you interact with the products and features available on the Site. Some of it is available from other sources that we may combine with the data collected from the Site. Regardless of the source, we believe it’s important to treat that information with care and to help you maintain your privacy. Some of the personal information provided may include name, address, phone number, email address, ordering history, and default language.
Use of Your Information
Microsoft uses the information to improve and personalize our programs, products and services. Microsoft may use the information to communicate with you regarding your purchases and your use of the Site or to perform statistical analysis, resolve disputes, verify compliance with our agreements, and to improve the Site and its features. We also may use your personal information to provide you with important information about the Site, product or service you are using, including critical updates and notifications.
Information collected from the Site may be combined with information collected through Microsoft services to give you a more consistent and personalized experience in your interactions with Microsoft. We may also supplement this with information provided to Microsoft from other companies.
Sharing Personal Information
In addition to any sharing described in this privacy statement, Microsoft may share or disclose personal information:
- With other Microsoft controlled subsidiaries and affiliates.
- As part of a corporate transaction such as a merger or sale of assets.
- With vendors or agents. Specifically, we may share it with companies we’ve hired to provide services on our behalf. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential.
- With arvato A.G. and its subsidiaries, affiliates and subcontractors who are managing the Site.
We also may share or disclose personal information, including the content of your communications:
- To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.
- To protect the rights or property of Microsoft, our resellers or our customers, including the enforcement of our agreements.
- To act on a good faith belief that access or disclosure is necessary to protect the personal safety of Microsoft employees, customers or the public.
Except as described in this statement, we won’t disclose personal information you provide on the Site to a third party without your consent.
Please note that the site may include links to third-party sites whose privacy practices may differ from those of Microsoft. If you submit personal information to any of those sites, your information is governed by the privacy statements on those sites. We encourage you to review the privacy statement of any site you visit.
Security of Your InformationMicrosoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store your personal information on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Where Information is Stored and Processed
Your information may be stored and processed in the United States or any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit
Changes to this Privacy Statement
We will occasionally update our privacy statements. When we post changes to a statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Microsoft will use your personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review the privacy statements for the Microsoft products you use to learn how Microsoft is protecting your information.
Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by clicking here firstname.lastname@example.org or
Microsoft Privacy, Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052 USA • 425-882-8080
To find the Microsoft subsidiary in your country or region, see http://www.microsoft.com/worldwide/.